Comments on: Christina Zaba on transformation, HMRC and No2ID http://idealgovernment.com/2007/11/christina_zaba_on_transformation_hmrc_and_no2id/ What do we want from Internet-age government? Wouldn't it be better if... Wed, 14 May 2014 08:35:11 +0000 hourly 1 By: Scribe http://idealgovernment.com/2007/11/christina_zaba_on_transformation_hmrc_and_no2id/comment-page-1/#comment-1939 Fri, 30 Nov 2007 21:36:39 +0000 http://christina_zaba_on_transformation_hmrc_and_no2id#comment-1939 The underlying OS may not matter, but strikes me that governments could learn a lot by looking at the way OS’s treat their users. Currently it seems more Vista-like: This is the way it “needs” to be done. Trust us. A lot of people would like it to be more Linux-like: Get your tech sorted out!

Both of these ignore what Apple, for example, do relatively well: give the public what they need in order to be able to get on with their lives. Otherwise, stop fiddling with it.

Too easy to forget what a democracy is there for.

]]> By: Ideal Gov administrator http://idealgovernment.com/2007/11/christina_zaba_on_transformation_hmrc_and_no2id/comment-page-1/#comment-1940 Wed, 28 Nov 2007 16:56:56 +0000 http://christina_zaba_on_transformation_hmrc_and_no2id#comment-1940 Phil tells me Christina is in fact the recent widow of the lovely Stefek whom I met a couple of times. Hi Christina! Your article has caused much consternation inside government, although no-one will tell me what they think is wrong with it. There’s a sort of official “if only we put our message across more effectively the media would be less ill-informed” vibe. Yeah, right. Like the problem is you’re not listening so the solution is shout louder.

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