http://idealgovernment.com/2009/02/mystery_shopping_can_lift_the_spirits/ What do we want from Internet-age government? Wouldn't it be better if... Wed, 14 May 2014 08:35:11 +0000 hourly 1 http://idealgovernment.com/2009/02/mystery_shopping_can_lift_the_spirits/comment-page-1/#comment-2749 Fri, 27 Feb 2009 03:17:00 +0000 http://mystery_shopping_can_lift_the_spirits#comment-2749 Trainline ? Don’t use it. http://traintimes.org.uk/ is much easier, quicker, and has a working mobile version.

]]> http://idealgovernment.com/2009/02/mystery_shopping_can_lift_the_spirits/comment-page-1/#comment-2750 Wed, 25 Feb 2009 01:27:26 +0000 http://mystery_shopping_can_lift_the_spirits#comment-2750 The Deutsche Bahn website is simpler to use than Trainline and has UK timetables.

]]> http://idealgovernment.com/2009/02/mystery_shopping_can_lift_the_spirits/comment-page-1/#comment-2748 Fri, 20 Feb 2009 04:56:40 +0000 http://mystery_shopping_can_lift_the_spirits#comment-2748 All of which is, of course, the critical difference between mystery shopping and, well, shopping. It’s a bit like the long history of awards given to websites which look beautiful and highly usable in abstract, but which reduce you to a gibbering wreck if there is actually something specific you want to find or get done. The emotional frustration of not being able to do something which you actually want to do cannot be reproduced by pretending to go through a process because somebody is paying you to do so.

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