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How does e-enabled help get those who most need it?

What no-one so far seems to have pointed out is that it’s only of any use to the e-enabled members of society.

In the community that I serve, people don’t have PCs at home, many don’t work, are not computer literate, a proportion are only semi-literate. These people can’t shop on-line because they don’t have credit cards or, in many cases, debit cards. e-technology just isn’t part of their lives.

What does work is telephone form completion services, eg. Pension Credit, but they still need help checking the completed form when it is sent for signature and the resulting assessment.

I recently discovered that the Council Estate where I work has the highest Housing Benefit takeup of all the LA estates in Hackney - 72.9% as at mid-August. These people would benefit more from a simple one-stop shop for Council Tax, all Welfare Benefit claims, Tax Credits, Income Tax, and other things that I haven’t thought of yet.

Hackney used to have a one-stop shop for LA related matters, but it closed a couple of years ago. 

Published by Helen S on 27/09/04 at 9:45am

Comments

1. Libraries have internet access - free and with staff able to help those who want the assistance.

   Reply by Caro  on  09/29/04  at  2:52 pm

Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

Categories

• "What do we want?"
  • Wibbipedia/MindtheGap
  • Design: Co-creation
    • Online Maps
  • Design: user-oriented
  • Foundation of Trust
    • Identity
    • Data nitwittery
  • Save Time and Money
• Greener government IT
• Pertinent Art
• Power of Information
• Political engagement
• "Transformational Government"
• Government Procurement
• Across the Board
• Ideal Goverment - project

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