Transformational Government: which of the three “F"s is it?

In the light of the HMRC situation is Transformational Government, with its presumption for centrally managed personalised services despite the lack of any credible plan for ID management

a) Fine
b) F***ed, or
c) Fixable?

If (c), what will it take?

I see there’s a petition to abandon ContactPoint, and the government has told da House it will be delayed by five months (says Channel4 News).

Published by William Heath on 27/11/07 at 4:04pm

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Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

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