01 May 2007

Customer service which makes me Smile and looks after my privacy

How’s this for customer care? My bank emails me this evening to tell me something important:

Hello MS KENNEDY
As from the start of business Monday 14th May 2007, there will be a change to the way we process international payments. The USA Government requires that all international transfers processed through the USA be provided with all the transfer details. As all SWIFT payments worldwide are processed through the USA, any SWIFT transfer requested by you will have the full transfer details disclosed to the USA Government. This also applies to TIPANET payments that are sent to the USA.

The Data Protection Authority in Belgium has ruled that this is a breach of the Data Protection Directive and so the sender of the money must be made aware of this and be given the option not to proceed with the transfer if they are not in agreement to this sharing.

 
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