16 May 2008

Give us yer best

We’re refreshing our examples of excellence in ThePublicOffice. What are your favourite examples of supremely customer-orientated services (from private, public or NGO worlds)? We’d like at least 2 new examples to illustrate each of the following:

* How user-created feedback can improve services
* How navigating services can be made more simple
* How users can best help themselves to help each other
* How services can be combined in order to increase reach/take up
* How better information can improve customer experience

Please point us in the direction of some good ones ... and if we choose your recommendation we’ll send you some PublicOffice paraphernalia to spice up your desk and notice board. These examples will be used to inspire public servants to think WIBBI..... Get recommending!

Posted by Ruth Kennedy on 16/05/08 at 11:45am
Categories · "What do we want?" · Design: user-oriented
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Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

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16 May 2008

Give us yer best

Ideal Government

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16 May 2008

Give us yer best

Ideal Government

Categories

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