22 Jan 2008

Never too late to get to the right starting point

Overheard from supplier which recently withdrew from the National Identity Scheme procurement:

“Our biggest bugbear was that they [the IPS] still haven’t decided what it is they really want. They don’t know whether they want something that is all about security, or whether they want something that is all about customers/citizens. The two require different solutions. There’s just too much confusion still in play.”

Posted by Ruth Kennedy on 22/01/08 at 10:52am
Categories · "What do we want?" · Design: user-oriented · Foundation of Trust · Identity
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Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

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