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03 Apr 2008

Patient Opinion: you can’t fool a good SRO

Picked up by the IdealGov concealed microphones at a recent CIO meeting, spoken (it would seem) by the senior responsible officer for spending £25m a year of taxpayers’ money on NHS Choices

“You should see this other site...”

Quite right. NHS Choices’ “voice” function promises to be more expensive and less well moderated than the existing and simple-to-use Patient Opinion. But most serious of all, it won’t be independent at all. The idea is we voluntarily voice our feedback via NHS Choices into a crown copyright publi-private partnership, so future secretaries of state can use our data to make politicised editorials and some outfit like Dr Fosters can mine it as intellectual property. Je pense pas; non, noooooon, non! Geklauten Daten? Nein Danke!

Wibbi: we applied all three core IdealGov principles in one go here. We score a quick win, we use a process of co-creation, and dig deep to build gov 2.0 on a foundation of trust. All we have to do is use the money we’re going to waste on some arm-manufacturing contractor writing a £multi-million Transport-Direct/DirectGov/BusinessLink type EU-rules procured NHS Choices/Voices clunketerium web site. Instead we could use a fifth the money to promote and roll out the creative-commons and not-for-profit Patient Opinion faster. At the very least we could remove the “planning blight” NHS Chioices/Voices casts on Patient Opinion, which works nationally already with simple clean design, exemplary tagging, moderation and flexible feedback options.

JFDDI! Desist! The senior officials know it makes sense. I think the Minister in charge is Dawn Primarolo (not Ben Bradshaw. Or Alan Johnson is top dog at health.) Gordon - have a word would you? [Thought: perhaps we could install an IdealGov-branded Middlesboro’-style talking CCTV camera in #10, so we can keep an eye on the PM and also offer him some top tips at convenient moments 24/7]

• Posted by William Heath on 03/04/08 at 10:57pm
• Categories · "What do we want?" · Design: Co-creation · Foundation of Trust · Save Time and Money · Power of Information
• Comments (5)  Permalink

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