14 Jun 2007

ThePublicOffice: morning-after reflections on the Sensational Experience

It’s publicly official! We’ve had a sensational ideal government walk-thru experience. Ruth and I have been a bit preoccupied creating it and therefore perhaps a little quiet on this blog. Forgive us, but I hope you’ll agree the efforts were not in vain.

Inpsired by our dear friends at the NCC and with the support of Cable & Wireless, EDS and Nortel on behalf of the new Innovative Communications Alliance we engaged the LikePeopleDo team at Central St Martins College of Art & Design. They created ThePublicOffice, a space where we can all work together to redesign public services around the needs of users. It responds to the challenge earlier this year by Sir Gus O’Donnell that

ʻWe need more innovative ways of conveying to public service leaders that transformation is all about the customerʼ

Nick Leon at Naked Eye did some exemplary ethnography for us, just looking at public services through the eyes of people when they really need them. You can see the stories the five families shared on ThePublicOffice web site.

ThePublicOffice ran a series of workshops over 12 and 13th June amidst the vibrant din of GCExpo, Smart Healthcare and Procurement Solutions shows at Earls Court. And guess what? It works! Hurrah.

Click the image to see Shirley, Andrew, Victoria and Jeremy’s story

 
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Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

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