01 Oct 2004

We want to take e-enabled advice and services to the most needy

I am a Welfare Rights Caseworker, working with and advising the most vulnerable people in society. Before that I worked in a Law Centre. Whilst there I did not realise the huge number of people who are not getting the right advice, the extent of underclaiming and the huge difference the benefits can make to this (forgotten/unseen) section of society.

In my opinion:

1. Advisors need access to portable computers with technology to send info whilst during visits to service users homes.

2. This section of society do not have computers at home, and many would not know how to use a computer. Mobile vans with computers with big keyboards and other adjustments for disabled people should be made available with helpers on hand.

3. Voice activation and large print would make things easier for some.

Posted by a London-based adviser on 01/10/04 at 8:13am
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Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

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01 Oct 2004

We want to take e-enabled advice and services to the most needy

Ideal Government

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01 Oct 2004

We want to take e-enabled advice and services to the most needy

Ideal Government

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