29 Sep 2004

Will e-government kill off the bureaucrats? Or will the bureaucrats kill off e-government?

A kind friend points out this paper by Abhijit Jain -

http://astro.temple.edu/~jain/ETEPO03.pdf
http://astro.temple.edu/~jain/

“This paper has examined contemporary EGovernment
research and literature through the lens of
Weber’s theory of bureaucracy. The paper finds that
two somewhat contradictory themes emerge from this
exercise. While according to one theme, IT can be used
to override and reform features of Weberian
bureaucracy such as hierarchy, division of labor and
rigidity of rules; according to the other theme, these
very features have the potential to render EGovernment
projects unsuccessful.”

Posted by William Heath on 29/09/04 at 5:31pm
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Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

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