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30 Sep 2004

Yes, we want choice in public service, research says

Do people want choice in public services? Yes, says research by Mori for the Audit Commission, not just because they want to choose but because they think choice will make services better. Two in five say it’s essential to have more choice of schools for special needs children, or in support for the elderly living at home, and one in three want more choice in how to pay council tax and in GCSE subjects.

But people feel pessimistic. Choices are made for them. Public services are “take it or leave it”.

Of course, people could have more choice without e-enablement. But e-enabled services in themselves can be a choice, and e-enablement can make choice and the comparison that makes that choice better informed far easier.

The Audit Commission, like some of the thousands of other bodies, offers a feedback form on what you think about its web site. But how many of these bodies are receptive to feedback on what they actually do?

(I picked this link up from Tom Raggett. I have a Doppelgaenger frisson when I read that he too is tall, interested in e-government, and resisted the white van speaker scam).

• Posted by William Heath on 30/09/04 at 11:07am
• Categories · "What do we want?" · Across the Board
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Ideal Government

Let's say what we want from e-enabled government. Let's observe government first-hand. Let's say "Wouldn't It Be Better If" (WIBBI). Become an ethnographer of bureaucracy today! It beats getting frustrated with public services.

Categories

• "What do we want?"
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  • Design: Co-creation
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