08 Nov 2005

What Success Looks Like and How We Get There

Time for my second post to this forum. I’m new to this way of communicating but it is proving useful.

Thanks to all those who have commented on the strategy – especially those from overseas. Great to get some other perspectives. I realise that there’s a lot of strategy to take on board so thanks again for the rapid responses. Please also consider responding more formally by the Febuary deadline – details at the back of the document.

I’m glad the vision of the strategy has been welcomed. It’s only right that some questions about how we do it have also been asked. Well, you’ve asked what does success look like? And, how do we deliver it?

To answer the first question, have a look at these examples. They’re what our partners in departments and agencies think transformational government could look like. Better public services that aren’t exclusive, that are accessible and useable. What do you think success will look like?

To go some way to answering the second question, I’d start by saying that we won’t do it with a magic wand or just by some central diktats. One of the characteristics of the work on the strategy so far has been the role of the CIO Council and the STB in making things happen. They bring together people with great experience to do more than might be possible alone.

As professionals they have recognised that things have to change and they are committed, individually and as a group, to helping make that happen.

Nor will there be one ‘big bang’. Instead, I will be looking for a wide programme of action, engaging specific sectors and the people within them. Where we can build on what is already being worked on – for instance in health, in transport and in criminal justice – then we will do so.

Above all this is about improving the services we deliver to the citizens and to businesses. So, we need to allow and encourage people already working to deliver those services to innovate and improve within the clear overall principles we have established.

Hope that helps.

Posted by Jim Murphy, Cabinet Office Minister on 08/11/05 at 12:06pm
Categories · "Transformational Government"

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What Success Looks Like and How We Get There

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08 Nov 2005

What Success Looks Like and How We Get There

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