WRITTEN ON November 26th, 2004 BY William Heath AND STORED IN Uncategorized
Anyone been affected by benefit claim problems, as reported by BBC and KableNet? The London welfare advisers network seems none too impressed.
4 Responses to “What’s it like on the front line?”
Rumour has it that an XP2 service pack aimed for a couple of machines got pushed onto X,000 W2K machines somehow.
The Register elaborates – see http://www.theregister.co.uk/2004/11/26/dwp_network_outage/
Finding average salary for mystery shoppers, came across this job which might interest skillful change consultants…with “experience in a healthcare/NHS or public sector environment”.
Quotation follows (firm name ommitted discreetly):
“Business Organisational Change Consultant – UK nationwide
£35k to £65k basic + excellent benefits + bonus
Our client, one of the UK’s top five consulting organisations, is seeking a Business Organisational Change Consultant.
The effective implementation of Change is essential to our client and their clients. You will have extensive experience in the design and delivery of change within a variety of areas, however you must have this experience in a healthcare/NHS or public sector environment.
You must be able to provide specialised knowledge and assistance in one or more organisational change area such as training, communications, performance management, rewards and recognition, job and organisation design, competency analysis, leadership development or cultural transformation. This is a consultancy role, there will be UK travel, maybe occasionally overseas.”
DWP System architecture ???
Not personally affected, but really intrigued that not only have the claims “systems” been clobbered, but that apparently even their email systems have died. What sort of systems architecture (unless they are mainframes and dumb screens??) manages to lose absolutely all end-user functionality at the same time??
Or is this another example of the media communications not being well managed, like in the other current Kable story (“Commons e-links to Whitehall, 25th Nov) which seems to imply that the Cabinet Office Knowledge Network team has just discovered email???