WRITTEN ON Monday, July 5th, 2010 BY William Heath AND STORED IN Design: Co-creation, Wibbipedia/MindtheGap

Hurrah – I like the new Patient Opinion widget: You must have a browser that supports iframes to view the Patient Opinion widget Sam did some of these for publicexperience. His one let you just type your experience straight in. The PO one just offers recent feedback, with options for filters. Has PO got the […]

WRITTEN ON Thursday, May 6th, 2010 BY William Heath AND STORED IN Ideal Goverment - project, Ideal government IT strategy, Wibbipedia/MindtheGap

Busy as we all are, @ricallan (who else) observes we might do well to schedule in a quick #idealgits event: Date TBA in next four weeks (ie before mid June) Time 1700-2130 Venue ideally BCS or LSE or elsewhere (any offers?) Aim – to keep new administration listening by offering maximum bright ideas pertinent to […]

WRITTEN ON Monday, August 24th, 2009 BY William Heath AND STORED IN Save Time and Money, What do we want?, Wibbipedia/MindtheGap

See Public Strategist’s writeup. Wish I: – could have been there – was good at all that coding and stuff – still qualified as “young” (though I’d settle for “forever young”) Can there ever have been more of a breath of fresh air in government IT? This is verging on Ideal!

WRITTEN ON Friday, August 21st, 2009 BY William Heath AND STORED IN Design: Co-creation, Save Time and Money, We told you so..., What do we want?, Wibbipedia/MindtheGap

WRITTEN ON Saturday, June 27th, 2009 BY William Heath AND STORED IN Political engagement, We told you so..., What do we want?, Wibbipedia/MindtheGap

[updated] Here’s a socking great Tweet from David Cameron to Imperial College. He lambasts control state Britain, ID cards, ContactPoint, RIPA and the surveillance state. These things are, as we have said many times, far form Ideal. But he goes on speak with some conviction and some detail on a positive agenda of transparency, accountabiliy […]

WRITTEN ON Thursday, April 16th, 2009 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap

Banish frustration and pointless griping about public services. We can all stop shouting at the radio. From today there’s an easy way to share the customer view of public services, and suggestions about how they might be better.

WRITTEN ON Monday, April 13th, 2009 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap

Ok *deep breath* Forget all the bad stuff. Let’s dispel this weekend’s smeary vibes and engage in some public discourse using only the language of Wibbies: Would It Be Better If… We need help! Sam, Emily and I plan to put into circulation a brand new UK Feedback-style web site which asks for the unvarnished […]

WRITTEN ON Friday, December 19th, 2008 BY William Heath AND STORED IN Data nitwittery, Design: Co-creation, Foundation of Trust, Transformational Government, What do we want?, Wibbipedia/MindtheGap

The idea of user-driven data (also called buyer-centric commerce, customer managaged relationships, or vendor relationship management – VRM) offers a powerful antidote to the database state. Instead of endless central registers sharing data to form a sort of toxic soup, users (citizens, taxpayers, parents, patients – you and me) would be equipped with a data […]

WRITTEN ON Monday, October 13th, 2008 BY William Heath AND STORED IN Across the Board, Transformational Government, What do we want?, Wibbipedia/MindtheGap

Let’s admit it – three years into “Transformational Government”, amidst all the data nitwittery, nationalisation, general control phreakery and wars on terror and various forms of self-medication government has some quite exciting things going on thanks to technology. It’s not just the online tax disc, is it? How about David Miliband blog DirectionlessGov Identity developments: […]

WRITTEN ON Sunday, October 12th, 2008 BY William Heath AND STORED IN Foundation of Trust, Identity, What do we want?, Wibbipedia/MindtheGap

(from The Observer) Plans to build support for identity cards by introducing them among ‘guinea pig’ groups, such as airport staff and students, are in crisis after 10,000 airline pilots vowed to take legal action to block them and opposition swept through Britain’s universities and councils. In a move that could wreck the government’s strategy […]