WRITTEN ON June 28th, 2007 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, Save Time and Money, What do we want?, Wibbipedia/MindtheGap
Another reply from Dr Foster, with less gobbledigook this time:
Dear William
Thank you for your feedback regarding the new NHS Choices Information Service.
Some people will wish to use Patient Opinion, some to use NHS Choices, others might wish to use both. NHS Choices has been funded through funding being reallocated from other programmes of work, achieving economies of scale.
Please feel free to contact us if you have any further questions.
Yours Sincerely,
The NHS Choices Team
artf516451
It’s courteous, it’s fair enough, and it’s thoughtful about the money. If this was written by a machine it passes the Turing test. And I’ll say this for the now-departed Patricia Hewitt’s favourite private-sector business partner: they do design and edit things well. So there may be room for both. But people who care what happens to their comments and info, and who back an independent not-for-profit against the unhealthy alliance of profit-making and public monopoly will use Patient Opinion every time.
4 Responses to “The healthy choice is Patient Opinion”
Maybe someone could set up a bot to helpfully mail them large numbers of various types of questions, and see how they answer.
Perhaps we should point their way the many enquiries we gat about Cialis and Viagra, about Texas Holdem, and penny stocks?
Yeah! True…They do design and edit things well! And Ruth, I don’t think there is someone in response to numbers of feedback emails with similar points. I think they just don’t care, or it’s just a problem of luck… like a little lottery… odd!
Ada patient
If they are generating automaton answers like that, does one assume it must be in response to numbers of feedback emails making similar points?