Design: Co-creation
WRITTEN ON Tuesday, March 4th, 2008 BY William Heath AND STORED IN Design: Co-creation, Online Maps, Power of Information, What do we want?
Look what Her Majesty’s loyal opposition came up with last week The second announcement I want to make today is about information. For decades, information, power and control have been monopolised by well meaning public officials. Now, because of the internet and dynamic change in our broader culture, we can consign this top-down model to […]
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WRITTEN ON Thursday, February 28th, 2008 BY William Heath AND STORED IN Data nitwittery, Design: Co-creation, Foundation of Trust, Identity, Save Time and Money, What do we want?
Ollie Letwin asked a good question about how the NHS processes people opting out of the centralised health record. Here’s what the Minister might have said “We quite appreciate, in the light of our recent data cock-ups, that many people will have reservations about signing up to national centralised health records run by the government. […]
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WRITTEN ON Saturday, February 23rd, 2008 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, Power of Information, Save Time and Money, What do we want?, Wibbipedia/MindtheGap
Oh wow. Oh wow. Every bit as exciting – and this is saying something – as the Viva Obama Mariachi is the long-awaited first public sighting of the MySociety FoI service. So what does it do? It makes it easy to make FoI requests. It lists central and local government FoI officers, and you can […]
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WRITTEN ON Saturday, February 23rd, 2008 BY William Heath AND STORED IN Design: Co-creation, What do we want?
While we’ve been frothing about DirectGov Ts&Cs and C21stconsulting-spam Public Strategist has come across and recommendssome key NCC research into consumers and the discipline of listening and engagement. People make six simple requests, he summarises: Listen to us: “…something more like you’re doing here [deliberative forum], and people actually listened and did something, things would […]
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WRITTEN ON Tuesday, February 5th, 2008 BY William Heath AND STORED IN Data nitwittery, Design: Co-creation, Foundation of Trust, What do we want?
Civil servants were strip searched and passed through metal detectors on the way on to work his morning, and 3500 tons of iPods, memory sticks, mobile phones, Palm handhelds and camera memory cards were crushed and sent to landfill. That’s a fib, obviousy. It would be ludicrous. But so too is this story from ZDNet: […]
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WRITTEN ON Friday, February 1st, 2008 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Power of Information, What do we want?
So, it’s 31 Jan. In our heady customer-oriented 24/7 world how is the service of paying tax online treating customers? Not too well, suggests the author of last year’s Downing Street Power of Information review: Today is the 31st January 2008. That means all around the UK millions of people will be trying to pay […]
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WRITTEN ON Wednesday, January 30th, 2008 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Foundation of Trust, Identity, Transformational Government, What do we want?
Did you like the sound of Wikileaks? And do you enjoy the regular attempts to open up discussion around HMG’s proposed ID System? If so, you’ll just love this marriage made in heaven: Wikileaks on the ID System I have to say, what the leaked IPS document – heavily annotated by No2ID – describes is […]
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WRITTEN ON Monday, January 28th, 2008 BY Ruth Kennedy AND STORED IN Design: Co-creation, Design: user-oriented, Foundation of Trust, Identity, Save Time and Money, Transformational Government, What do we want?
I get an email from Matt Poelmans, Director of the Citizenlink – an initiative of the Dutch Government to improve the performance of the public sector by involving citizens. Over in the Netherlands, ‘modernising government’ is to be achieved by giving more responsibility and choice to citizens. As far as the Dutch cabinet is concerned, […]
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WRITTEN ON Monday, January 21st, 2008 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, What do we want?
Hurrah! The awkward squad has found its voice on YouTube. See NGO luminaries plus top academics talking here about ContactPoint and here about eCAF, also this one called “Lost in the system” with Shami Chakrabarti. Terri Dowty says spending money on these systems while children’s services are so stretched is like saying I’m sorry you […]
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WRITTEN ON Saturday, December 1st, 2007 BY Ruth Kennedy AND STORED IN Data nitwittery, Design: Co-creation, Design: user-oriented, Foundation of Trust, Identity, Transformational Government, What do we want?, Wibbipedia/MindtheGap
A different distinguished group met somewhere to consider whether information – its use, management, ownership – is set to be the new battleground for public service transformation. Despite the recent loss of 25m people’s details by HMRC, we agreed that ‘battleground’ might be too provocative a term. But the resignation of a distinguished permanent secretary […]
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