Design: Co-creation
WRITTEN ON Wednesday, January 7th, 2009 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Save Time and Money, Transformational Government, What do we want?
Hurrah. I see from Kablenet that Directgov has appointed three new directors. Injection of fresh blood is just what DirectGov needs. Obviously we need wonderful, clear, well designed online services. DirectGov, the “flagship” has fallen into a dark place of editorialising in a broadcasting PR monotone, backed with a self-referential and hilariously inept search service. […]
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WRITTEN ON Sunday, December 21st, 2008 BY Ruth Kennedy AND STORED IN Design: Co-creation, Design: user-oriented, Foundation of Trust, What do we want?
As explored in ThePublicOffice, we know that user created feedback has the potential to play an important part in improving public services (cf Patient Opinion, FixMyStreet, Inaccessible Barcelona etc). We’ve just returned from a quick trip to Paris (where we were REALLY smug to be spending the €145 we found residing in various pockets, under […]
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WRITTEN ON Friday, December 19th, 2008 BY William Heath AND STORED IN Data nitwittery, Design: Co-creation, Foundation of Trust, Transformational Government, What do we want?, Wibbipedia/MindtheGap
The idea of user-driven data (also called buyer-centric commerce, customer managaged relationships, or vendor relationship management – VRM) offers a powerful antidote to the database state. Instead of endless central registers sharing data to form a sort of toxic soup, users (citizens, taxpayers, parents, patients – you and me) would be equipped with a data […]
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WRITTEN ON Wednesday, July 16th, 2008 BY William Heath AND STORED IN Data nitwittery, Design: Co-creation, Design: user-oriented, Foundation of Trust, Identity, Save Time and Money, Transformational Government, What do we want?, Wibbipedia/MindtheGap
One of the joys of Idealgov is the sheer Wibbi-factor of new technical developments that promise a better future of e-enabled public services. Mydex is one that didnt exist, so Iain Henderson, Jason Hobday, Alan Mitchell and I had to set it up. It uses two developments IdealGov has tracked with interest since before they […]
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WRITTEN ON Saturday, June 28th, 2008 BY William Heath AND STORED IN Design: Co-creation, Design: user-oriented, Transformational Government, What do we want?
This new paper Excellence and fairness makes quite a lot of sense. It picks up some of the more contempory service and technology themes we like at IdealGov, like user involvement, feedback mechanisms using the Internet, and problem-solving communities for professionals. That’s cool. Unless I’m missing something (and I haven’t printed it out and read […]
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WRITTEN ON Friday, June 6th, 2008 BY Ruth Kennedy AND STORED IN Design: Co-creation, Political engagement, Power of Information, Save Time and Money, What do we want?
We can’t say who said what or where but this week we had a pretty high-powered get-together about the Power of Information agenda (the exciting challenge for government to support and work with the existing innovation of citizens, and free up state-generated data). You’ll wish you had been there…
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WRITTEN ON Saturday, May 31st, 2008 BY William Heath AND STORED IN Design: Co-creation, Political engagement, What do we want?
John Thakara points out Mass LBP, a promising-looking family of feedback mechanisms in Toronto: Governments, public sector agencies, and businesses all spend a ton of cash trying to connect with members of the public. They use focus groups, hold meetings, conduct extensive polling, spam citizens with online surveys, and talk endlessly about social software. Their […]
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WRITTEN ON Friday, May 30th, 2008 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, What do we want?
Sousveillance has a new brand name in the UK: FitWatch. This is not an organisation, but the tactic of filming the Met Police Forward Intelligence Teams and sharing photos, badge numbers and names. The blog is here. Being photographed by the police is intrusive and unpleasant (my main experience of it is at the Lewes […]
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WRITTEN ON Friday, April 4th, 2008 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, What do we want?, Wibbipedia/MindtheGap
Check this out from Alan Mitchell’s “right side up” buyer-centric commerce forum: The individual as a business There is a simple question at the heart of person-centric commerce: whose profitability are we trying to improve? In our current organisation-centric world, there is only one answer to this question: the organisation. But now there is another […]
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WRITTEN ON Friday, April 4th, 2008 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, Power of Information, Save Time and Money, What do we want?
Picked up by the IdealGov concealed microphones at a recent CIO meeting, spoken (it would seem) by the senior responsible officer for spending £25m a year of taxpayers’ money on NHS Choices “You should see this other site…” Quite right. NHS Choices’ “voice” function promises to be more expensive and less well moderated than the […]
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