Design: user-oriented
WRITTEN ON Sunday, December 21st, 2008 BY Ruth Kennedy AND STORED IN Design: Co-creation, Design: user-oriented, Foundation of Trust, What do we want?
As explored in ThePublicOffice, we know that user created feedback has the potential to play an important part in improving public services (cf Patient Opinion, FixMyStreet, Inaccessible Barcelona etc). We’ve just returned from a quick trip to Paris (where we were REALLY smug to be spending the €145 we found residing in various pockets, under […]
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WRITTEN ON Monday, December 15th, 2008 BY Ruth Kennedy AND STORED IN Design: user-oriented, Pertinent Art, What do we want?
Listening to what the customer wants /needs is always the best way forward. The Observer reports that Firebox.com is offering to give Christmas presents a personal touch – by wrapping them badly for £3.95 an item. Commenting on this Crap Wrap service, a firebox.com spokesman said: ‘It takes a high degree of skill to deliberately […]
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WRITTEN ON Wednesday, December 10th, 2008 BY Ruth Kennedy AND STORED IN Data nitwittery, Design: user-oriented, Foundation of Trust, Identity, What do we want?
I was pleased to hear that in a certain northern council the computer may be saying ‘no’ a little less often. [xxxxxxx] Borough Council has cancelled its subscription to Experian’s Mosaic customer segmentation system. At first they had been impressed by the promise of the Mosaic suite of products [which] forms a global network of […]
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WRITTEN ON Monday, December 1st, 2008 BY William Heath AND STORED IN Design: user-oriented, Foundation of Trust, Save Time and Money, What do we want?
Oh Lord. I’ve been asked to step in at short notice into a Wed am “adversarial discussion” about transport smart cards. It’s organised by Smartex, the descendant of the Smart Card Club which lobbied so hard for UK ID cards and every conceivable other deployment of these stupid and annoying little pieces of plastic. I […]
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WRITTEN ON Wednesday, October 22nd, 2008 BY William Heath AND STORED IN Data nitwittery, Design: user-oriented, Foundation of Trust, Identity, Save Time and Money, What do we want?
A weird thing has crossed my desk. I understand it to be a piece of communication which DCSF has sent out today to all local authorities. In an strangely partisan way, it specifically (and bizarrely, rather unconvincingly) seeks to undermine Tory plans to replace Contactpoint’s universal (unless you are the child of Madonna or an […]
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WRITTEN ON Sunday, October 5th, 2008 BY William Heath AND STORED IN Design: user-oriented, Foundation of Trust, Political engagement, What do we want?
The story of the insolent “Intercept Modernisation Programme” breaks in the Sunday Times today Ministers are considering spending up to £12 billion on a database to monitor and store the internet browsing habits, e-mail and telephone records of everyone in Britain. GCHQ, the government’s eavesdropping centre, has already been given up to £1 billion to […]
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WRITTEN ON Thursday, September 11th, 2008 BY William Heath AND STORED IN Design: user-oriented, What do we want?
Dealing with the daily IdealGov spam dose it occurs to me we should have a reverse Turing test. If the original test is a human judge engages in a natural language conversation with one human and one machine, each of which try to appear human; if the judge cannot reliably tell which is which, then […]
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WRITTEN ON Tuesday, July 29th, 2008 BY William Heath AND STORED IN Design: user-oriented, Power of Information, What do we want?
It can only be a matter of time before a scene like this is acted out somewhere in Whitehall:
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WRITTEN ON Saturday, July 19th, 2008 BY Ruth Kennedy AND STORED IN Design: user-oriented, What do we want?
I finally got to experience Choose and Book. Some teething problems: 1. Need referral to orthopaedic consultant. GP says she’ll make referral (can’t do choose and book in the surgery for some reason) 2. A week later I receive a letter with a special number to ring. It tells me I will have been given […]
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WRITTEN ON Wednesday, July 16th, 2008 BY William Heath AND STORED IN Data nitwittery, Design: Co-creation, Design: user-oriented, Foundation of Trust, Identity, Save Time and Money, Transformational Government, What do we want?, Wibbipedia/MindtheGap
One of the joys of Idealgov is the sheer Wibbi-factor of new technical developments that promise a better future of e-enabled public services. Mydex is one that didnt exist, so Iain Henderson, Jason Hobday, Alan Mitchell and I had to set it up. It uses two developments IdealGov has tracked with interest since before they […]
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