WRITTEN ON Saturday, February 2nd, 2008 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap

The Experience… People on the tube are silent but they get very close to me. Maybe they are very interesting and perhaps they are thinking about the same things as me. We might have an interesting debate, maybe we both want to talk about football… they may even have the answers to my problems? Wouldn’t […]

WRITTEN ON Friday, January 25th, 2008 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap

WRITTEN ON Thursday, December 13th, 2007 BY Ruth Kennedy AND STORED IN Data nitwittery, Design: user-oriented, Foundation of Trust, What do we want?, Wibbipedia/MindtheGap

That-paper-which-now-looks-really-heavyweight-in-comparison-to-all -the-freebie-showbiz-gossip-rags reports tonight that the personal details of 160,000 children have been lost at a London hospital in a fresh blunder over confidential information. A computer disc containing the data was sent to St Leonard’s Hospital in Hackney but failed to reach the right department – even though it was signed for by hospital […]

WRITTEN ON Saturday, December 1st, 2007 BY Ruth Kennedy AND STORED IN Data nitwittery, Design: Co-creation, Design: user-oriented, Foundation of Trust, Identity, Transformational Government, What do we want?, Wibbipedia/MindtheGap

A different distinguished group met somewhere to consider whether information – its use, management, ownership – is set to be the new battleground for public service transformation. Despite the recent loss of 25m people’s details by HMRC, we agreed that ‘battleground’ might be too provocative a term. But the resignation of a distinguished permanent secretary […]

WRITTEN ON Thursday, November 29th, 2007 BY William Heath AND STORED IN Foundation of Trust, What do we want?, Wibbipedia/MindtheGap

Jerry Fishenden has reproduced his CC-like data-sharing signpost. It’s a classic Wibbi – a way to show what data you’re releasing … wouldn’t it be better if online government services used a Creative Commons (CC)-style model in making clear to citizens what will be done with the information that they are being asked to provide? […]

WRITTEN ON Saturday, November 10th, 2007 BY Ruth Kennedy AND STORED IN Foundation of Trust, Identity, Pertinent Art, What do we want?, Wibbipedia/MindtheGap

Initiatives such as ContactPoint and eCAF to improve sharing of social care information continue to provoke controversy. In light of the fears that surround the use of technology in the public sector, one of our favourite think tanks* today suggests that we should be looking ‘backwards not forwards’ (sorry Tony), for a solution. The obvious […]

WRITTEN ON Thursday, November 8th, 2007 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap

Government, it has occurred to various US think tanks, is far from ideal. Two of them seem to have proposed an Oath of Presidential Transparency to help taxpayers see where their money is spent. * By signing the oath, the candidates are promising, should they win the presidency in 2008, that they will issue an […]

WRITTEN ON Thursday, October 25th, 2007 BY William Heath AND STORED IN Design: Co-creation, Transformational Government, What do we want?, Wibbipedia/MindtheGap

“How do we fix CRM?” is a dull-sounding question to which the interesting answer is “By turning it on its head.” I had an fascinating and challenging encounter last week in London with a group exploring Doc Searls’ Harvard project called “vendor relationship management” (VRM). Don’t worry about the VRM name for now, but consider […]

WRITTEN ON Tuesday, October 16th, 2007 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, Political engagement, What do we want?, Wibbipedia/MindtheGap

Prompted by RMS’s free and open-source software, Lawrence Lessig spent 10 years tackling copyright problems by way of the Creative Commons. He says he’ll spend the next 10 tackling far-from-ideal government corruption, misinformation, and the influence of money, whether on global warming or nutrition (or oil or war, we might add). Government finds it hard […]

WRITTEN ON Sunday, September 30th, 2007 BY Ruth Kennedy AND STORED IN Design: Co-creation, Design: user-oriented, What do we want?, Wibbipedia/MindtheGap

I’ve been thinking a bit about this issue of whether increasing regulation and control naturally mitigates against the encouragement of what perhaps might be called ‘pro-social’ behaviour (for eg see here, and here). I was therefore interested to read this weekend of a counter-revolution in the seemingly uncontroversial area of traffic lights, led from the […]