Wibbipedia/MindtheGap
WRITTEN ON Thursday, September 20th, 2007 BY Ruth Kennedy AND STORED IN Design: user-oriented, What do we want?, Wibbipedia/MindtheGap
Aghhhhhhh. It’s interesting just how frustrated clunky and malfunctioning e-government makes you feel. The prescription pricing authority website has been unable to process applications for pre-payment certificates for 2 days now. And I have to admit to being more than slightly flummoxed by the site itself – it’s certainly a pretty tricksy site to find […]
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WRITTEN ON Sunday, September 16th, 2007 BY Richard Allan AND STORED IN Design: user-oriented, Save Time and Money, What do we want?, Wibbipedia/MindtheGap
A friend recently went to the doctor to be told that they should have received a letter weeks before asking them to come in for some important tests. Like me, they live in London where we are at the sharp end of experiencing an unreliable postal service. For example, I live in a house with […]
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WRITTEN ON Tuesday, September 4th, 2007 BY Ruth Kennedy AND STORED IN Design: user-oriented, What do we want?, Wibbipedia/MindtheGap
A Ms NM Davis sends my new colleagues a letter which highlights in stunning clarity how a lack of customer-sensitivity has a major impact on what it feels like to be on the receiving end of public services:
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WRITTEN ON Tuesday, September 4th, 2007 BY Ruth Kennedy AND STORED IN Foundation of Trust, Identity, What do we want?, Wibbipedia/MindtheGap
Why do you need to give your postcode if you want to buy a £10 freeview/digi box from Tesco? Why is it impossible to register for a municipal swimming pool discount card in Southwark without giving your date of birth? And now that I have clearly completely lost my mental faculties… Which is the least […]
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WRITTEN ON Friday, June 29th, 2007 BY Ruth Kennedy AND STORED IN Political engagement, Transformational Government, What do we want?, Wibbipedia/MindtheGap
One of our top IG correspondents writes to point out the online cack-handedness surrounding the otherwise smooth and authoritative machinery of government changes: Machinery of Government changes under Tony Blair were famously last minute and invariably came as a surprise to most of his Cabinet colleagues, let alone the unfortunate civil servants charged with implementing […]
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WRITTEN ON Thursday, June 28th, 2007 BY William Heath AND STORED IN Design: Co-creation, Foundation of Trust, Save Time and Money, What do we want?, Wibbipedia/MindtheGap
Another reply from Dr Foster, with less gobbledigook this time: Dear William Thank you for your feedback regarding the new NHS Choices Information Service. Some people will wish to use Patient Opinion, some to use NHS Choices, others might wish to use both. NHS Choices has been funded through funding being reallocated from other programmes […]
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WRITTEN ON Wednesday, June 27th, 2007 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap
Knowing of my interest in such amtters, the lovely Martha has me sent a ” title=”list of the top US federal contractors”>list of the top US federal contractors: At least 22 companies made Washington Technology’s 2007 list of top federal prime contractors because they received more than $1 billion from government contracts in fiscal year […]
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WRITTEN ON Tuesday, June 26th, 2007 BY Ruth Kennedy AND STORED IN Foundation of Trust, Political engagement, What do we want?, Wibbipedia/MindtheGap
Carne Ross, the sharp, ‘head-firmly-above-the-parapet’ Director of Independent Diplomat, was invited by Channel 4 News on Monday to send a televised “memo” to Gordon Brown, our long-expected next Prime Minister, on British foreign policy. It’s all pretty ‘ideal’ stuff, featuring trust, citizen-centricity etc in spades etc:
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WRITTEN ON Monday, June 25th, 2007 BY Shane McCracken AND STORED IN What do we want?, Wibbipedia/MindtheGap
There’s s discrepancy between how much HMRC think we paid in PAYE and how much our records show we paid. To help sort it out the Accounts Office very helpfully printed out some records of our “account”. Well they printed out some of their screens with 13 transactions per page and then made some annotations […]
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WRITTEN ON Friday, June 22nd, 2007 BY William Heath AND STORED IN Data nitwittery, Foundation of Trust, What do we want?, Wibbipedia/MindtheGap
My favourite NGOs write along with the Independent Schools Council to one of the country’s few acceptable newspapers ContactPoint is open to potential abuse Friday June 22, 2007 The Guardian In the coming weeks, parliament will be asked to pass regulations which will allow at least 330,000 users access to detailed and sensitive information on […]
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