Wibbipedia/MindtheGap
WRITTEN ON Thursday, June 14th, 2007 BY William Heath AND STORED IN Design: Co-creation, Ideal Goverment - project, Identity, Pertinent Art, Transformational Government, What do we want?, Wibbipedia/MindtheGap
It’s publicly official! We’ve had a sensational ideal government walk-thru experience. Ruth and I have been a bit preoccupied creating it and therefore perhaps a little quiet on this blog. Forgive us, but I hope you’ll agree the efforts were not in vain. Inpsired by our dear friends at the NCC and with the support […]
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WRITTEN ON Sunday, May 27th, 2007 BY Ruth Kennedy AND STORED IN Foundation of Trust, What do we want?, Wibbipedia/MindtheGap
I made two online transactions today. One with a well-known high street chemist, one with the DVLA to renew my tax disc. Both were quick, efficient, easy. However, I was struck by how hard Boots worked to make me feel safe online, telling me what it was and wasn’t going to do with my personal […]
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WRITTEN ON Monday, May 7th, 2007 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap
I finally got round to repairing some links on the post-redesign blogroll. The Cluetrain Manifesto is an especially valuable classic for government, with its explanation about how all markets are conversations. Their members communicate in language that is natural, open, honest, direct, funny and often shocking. Whether explaining or complaining, joking or serious, the human […]
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WRITTEN ON Wednesday, May 2nd, 2007 BY Ruth Kennedy AND STORED IN Data nitwittery, Foundation of Trust, What do we want?, Wibbipedia/MindtheGap
How’s this for customer care? My bank emails me this evening to tell me something important: Hello MS KENNEDY As from the start of business Monday 14th May 2007, there will be a change to the way we process international payments. The USA Government requires that all international transfers processed through the USA be provided […]
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WRITTEN ON Tuesday, May 1st, 2007 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap
Charlie Falconer in today’s Guardian: We didn’t realise quickly enough that if you genuinely wanted to change the way the public service delivered for the public, you needed to embark upon a process of cultural change. The cultural change, which seems obvious now, is you transform from it being a set process in which the […]
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WRITTEN ON Friday, April 20th, 2007 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap
A Perm Sec sets out the essential priorities to his direct reports this month: Don’t do anything which might make mud stick to me! In fact, only do things which ensure mud doesn’t stick to me! Wibbi it was: Forget the transition. This isn’t about me. Just make sure we look after our customers, don’t […]
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WRITTEN ON Friday, March 30th, 2007 BY Ruth Kennedy AND STORED IN Design: Co-creation, Foundation of Trust, Save Time and Money, What do we want?, Wibbipedia/MindtheGap
With fabulous partners (including the National Consumer Council and Central St Martins), we’re creating a top-level leadership intervention, which will show for the first time at GC Expo in June [more on that anon]. For one part of this ‘sensational experience’ we need our best 10 examples of creative products and services that demonstrate exemplary […]
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WRITTEN ON Monday, March 26th, 2007 BY Ruth Kennedy AND STORED IN Foundation of Trust, Identity, What do we want?, Wibbipedia/MindtheGap
UK liberty directs me to England Expects, who says …Imagine my surprise when in the lobby of the Berlin hotel in which I am staying I saw this: Apparently since January 1st this year all fag machines in Germany require you to put your EU ID card in to allow you to buy cigarettes. Of […]
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WRITTEN ON Tuesday, March 6th, 2007 BY William Heath AND STORED IN What do we want?, Wibbipedia/MindtheGap
No need for Sir Humphrey’s margin-shaped notepaper if comment services like Jack Slocum’s trial with WordPress become more widespread. It’s the same philosophy as Sam’s Commentonthis (which is open for comments on Varney, the ID System implementation plan, and the Transformational Government review). The WordPress comments service is pretty and flexible using open-source blog software […]
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WRITTEN ON Friday, February 2nd, 2007 BY William Heath AND STORED IN Political engagement, What do we want?, Wibbipedia/MindtheGap
If we ask the DGIs to come up with a robust civil service code for bloggers it will read something like (“I’m not drafting, but…”) Standard policy (dating from Feb 1911) is that Her Majesty’s Civil Servants may not make any public utterance of any sort in any place, format, publication or medium including but […]
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